A large past-due balance or deposit demand is stressful. Before you agree to anything, make sure the bill is right.
Don’t ignore the notice
Contact your utility — SCE, PG&E or LADWP — about the notice and your options. Payments and payment arrangements are handled directly with the utility.
Get the bill checked before you commit
A payment arrangement is an agreement to pay the balance as billed. If part of that balance was charged wrong, you want to know before you agree to it. Balances over $100,000 qualify for our review.
Deposits
A deposit is often around twice your highest monthly charge — a large sum for a facility already paying $50,000 a month in power.
Already paid it?
Paid bills can still qualify for recovery as long as your account is active.
Tell us about the deadline
If a shutoff is pending, say so when you reach out. It changes how fast we move.
Utility-specific help: SCE · PG&E · LADWP
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